To continue using Sense and accessing all your home energy insights, please make sure you’re on:
App version: 2025.20
Device OS: The latest supported version (iOS 17 or later, Android 10 or later)
Our app now requires the latest supported versions of iOS and Android for the best experience. If you’re using an older operating system, you may still be able to update your device.
What you can do next:
iOS users: Go to Settings → General → Software Update to check if iOS 17 or later is available for your device.
Android users: Go to Settings → System → System Update to check for the latest available version.
Please note that earlier this year, we discontinued support for older operating systems. Devices running those versions may no longer receive updates or have full app functionality.
We know updates take a moment, and we appreciate you taking the time to keep your app up to date. This ensures Sense runs smoothly, securely, and with all the latest features.
As always, thank you for being part of a smarter energy future.
It would also be nice if you could bring back the number of times devices turned on in a day/hour/week/month feature that you stripped from the app a while back.
It would also be nice if you could bring back the number of times devices turned on in a day/hour/week/month feature that you stripped from the app a while back.
If they’re focusing more on meters than monitors it is unlikely anything we say will be taken seriously to any extent. We were the pay in beta team of a startup company.
They should change the Sense name though cause the whole thing really makes no sense to me anymore. Although I’m actually trying to follow this on a use the app and get information out of it…. If I looked at it from more of a make money perspective it’d probably make more sense. It’s pitched to create awareness and help save energy but in the end it’s just another way for someone to make money and this one is targeting the utility companies for money… guess us beta users pay more than once cause we paid for the monitor and we pay the electric company who is paying sense.
Earlier this year you guys bricked my original Sense iPhone I had running for YEARS on a 6s (remember them) so I got an iPhone X and that worked fine, until yesterday when I got the dreaded Your Sense app needs an update”. So I ran the Safari version of Sense and noticed that it worked on the X but didn’t work on the 6s, are the web interfaces SO different that you need to disable it on the 6s?? Well then THIS morning even Safari on the latest iPhone OS no longer works.
What do I need to own to observe my home energy use? Maybe an Android phone?
The Web App seems to work fine on a iOS/padOS 26.2 via Safari, the most recent, but redirects me over to get the app on my iPhone 16. The new Sense app works fine on both. And the Web App also works on Safari.
If one was able to use the latest safari then they would be able to use the latest sense app. I don’t believe it is possible to use safari 26 on anything older than iOS 26.
The version of safari on ios16 requires iOS 10. But I don’t believe it is the same version available for iOS 17 and up.
Edit: I just tried home.sense.com on my mom’s iPhone that is on iOS 16.7.12:
It works on safari, but not a very pleasant experience.
On Firefox, it hangs trying to log in.
The sense app used to work beautifully, until Sense pulled their little iOS 17 stunt.
I am trying to figure out what my NEXT device should be to track my energy? Do you guys support Android longer than iOS? Is there a reason it only works with the latest OS? Some feature you can’t live without, is it liquid glass?
Apple is just as much to blame for the compatibility issues…
What really sucks about Sense is that they don’t make a Mac or pc app. They could make their Mac app compatible with Apple silicon and with that if you had a silicon chip Mac youd have a way to use sense without worrying too much about iOS updates screwing you. The whole iOS eco system eventually bites you in @ss and forces you to update either the OS or the device for things to keep working. It is pitched that it is for the good of the end user and it’s for security but it’s really all about controlled obsolescence.
App devs either have to go along for the ride or get left behind.
It’s probably similar with android. You might be able to use bluestacks, which is an android emulator, to run the sense android app on pc. I haven’t tried. Now that I’ve brought this up Sense will probably try to block it from working.
I know the wiser energy app used to work really well on silicon Mac’s. I used to use it with a sense monitor all the time. It had all the useful features they stripped from the new iOS app. The last few rounds of updates put the final nail in the coffin for that. They blocked the app from connecting to the monitor, probably via firmware update… I don’t exactly know the actual reason.
I am not an authority on what Sense will choose to support but as an Android user, I can say that supporting older Android OS versions is a lot more common on Android than on iOS. I cannot tell you what they will choose to support in the future but I can tell you at least that I have an Android 12 device from 2019 that still has access to the latest Sense app on android and I suspect that they support OS versions even older than that.
The above screenshot shows the percentage of devices that could run an app if you supported at least that OS version. While I cannot say what Android OS versions Sense may choose now or in the future to support, I suspect they will make those decisions based on supporting a wide number of users. For instance, if they support running the app on android 10 that would support 90% of all devices.
I cannot speak as much to the iOS question though.
I second @flipflopkid’s message - the old device backward compatibility issue is much more about Apple and guidance / control of developers, than app developers. Apple is more assertive about driving developers to new OS versions that eventually fail to run on older hardware. So Android might be the better choice.
But I’m also a bit confused since you mention Safari, which indicates use of the web app. That’s a whole different story since Sense has frozen the web endpoint about a year ago. That’s pretty much still alive for compatibility reasons, so that data export and the API stay alive.
If they can keep the web api active I don’t see why they can’t keep a legacy app active.
We need a Legacy Sense app to get us by until the old devices we are trying to repurpose/reuse actually die. It would keep a bunch of us content for a little while.
I haven’t seen any game changing developments in the app., they just keep slimming it down and seem to be getting away from actual numbers and showing averages now… it’s so much less informative. With the direction the app is going… if I had to pay a monthly fee to keep this service I would be more inclined to cancel it than I would be to keep it.
Apple doesn’t make it easy to keep legacy apps alive if they need re-release. And I’m pretty sure that the app would need to be modified and re released to deal with some of the backend changes Sense made to the “legacy” web app. For instance, they turned off the ability to save changes to configurations, since that endpoint is no longer talking to the real Sense configuration database. Changes can only be made in the app.
So the App was working a week ago, if there is something that isn’t feeding I was fine with it. I know some other apps I use when I try to download them will say “Not compatible with this phone, would you like to download an older version?” That’s all I am looking for, keep the old apps for the old devices, if something isn’t perfect but people are still using it they are happier.
