Keep your Sense app running smoothly

[Dir_CX]

Hi everyone,

To continue using Sense and accessing all your home energy insights, please make sure you’re on:

• App version: 2025.20

• Device OS: The latest supported version (iOS 17 or later, Android 10 or later)

Our app now requires the latest supported versions of iOS and Android for the best experience. If you’re using an older operating system, you may still be able to update your device.

What you can do next:

• iOS users: Go to Settings → General → Software Update to check if iOS 17 or later is available for your device.

• Android users: Go to Settings → System → System Update to check for the latest available version.

Please note that earlier this year, we discontinued support for older operating systems. Devices running those versions may no longer receive updates or have full app functionality.

We know updates take a moment, and we appreciate you taking the time to keep your app up to date. This ensures Sense runs smoothly, securely, and with all the latest features.

As always, thank you for being part of a smarter energy future.

– The Sense Team

[flipflopkid]

This…. SUCKS

Apple loves this crap! Any old devices that are end of life but where working with the apps you had are now as good as a brick!

So much for repurposing devices. It’s more and more clearer why kids just throw stuff away and buy new stuff rather that repurpose things.

(Sorry @Dir_CX, not a very warm welcome)

[flipflopkid]

@Dir_CX

iOS users: Go to Settings → General → Software Update to check if iOS 17 or later is available for your device.

I guess you guys assume everyone can update to ios17 and if they can’t, they’ll just run out and buy a new phone to use Sense.

You guys must’ve really jumped hard on the stupid iOS glass gui…which sucks.

Think you guys could spend some of your ui polishing on the screwed up iOS interface.

Some photos, in case you needed a reminder of the mess….

This one is a favorite.. the bubbles just disappeared…

Had to restart the app to get them back.

It would also be nice if you could bring back the number of times devices turned on in a day/hour/week/month feature that you stripped from the app a while back.

Let me refresh your memory on that one….

Can't Easily See Aggregate Kwh in Dashboard?

Coming from the 4 year old Wiser Energy app, I am now realizing how much I used the Usage area in the Device info/stats screen. And I’m seeing that some features have been stripped from the Sense app. I feel cheated now… It seems there was more data easily accessible in the older versions of the app. I’m not sure when this was removed as I was forced to wiser app 4 years ago, I guess being stuck in time had its perks. The usage area displayed and gave access to a lot more information and data…

ffk.

[quietminded]

It would also be nice if you could bring back the number of times devices turned on in a day/hour/week/month feature that you stripped from the app a while back.

[flipflopkid]

If they’re focusing more on meters than monitors it is unlikely anything we say will be taken seriously to any extent. We were the pay in beta team of a startup company.

They should change the Sense name though cause the whole thing really makes no sense to me anymore. Although I’m actually trying to follow this on a use the app and get information out of it…. If I looked at it from more of a make money perspective it’d probably make more sense. It’s pitched to create awareness and help save energy but in the end it’s just another way for someone to make money and this one is targeting the utility companies for money… guess us beta users pay more than once cause we paid for the monitor and we pay the electric company who is paying sense.

Ouch, my head hurts now. Happy New Year.