Just wondering if everyone has received their last couple of Monthly reports…I’ve verified it is still checked in both of my devices. My last one was for October and received on 11/3/23. We should have received our December by now.
1 Like
Yes, I got mine. The December issue arrived 12-28. Looking back through my records, however, delivery has been sporadic.
EDIT: Never mind. The missing ones were called Home Report rather than Newsletter.
I’m speaking of the selectable notification called, “Monthly Email Report” which looks like this:
We normally receive it on the 3rd or 4th of the month. I have a simple spreadsheet which I use to track the three values ever since my install, and now I have missing data…
I get the monthly newsletter no problem. The monthly E-mail reports (Your Sense ___ Home report) notifications are sporadic at best. Push notifications rareley work as well. I’ve complained about this before. @JamesDrewAtSense
My last “Home report” was for October.
I am not receiving monthly reports regularly as in the beginning. I had to request November, and have just now requested December. I use SENSE to monitor rental unit and need the reports so that I can charge tenants for their usage.
OK this does appear to be a problem for the last couple of months. Hopefully the Sense folks see this, fix the problem, and resend it.
Hi. Sorry for the late response.
It’s been a busy week.
I can confirm we confirmed this issue; it has been reported and discussed internally. We are working to resolve it.
Now, here is where some heavy lifting comes in:
If anyone wants or needs to get one or more reports they did not receive, please send me a private message with the email associated with their Sense account and the month(s) they want their reports.
I will do my best to get your reports sent to you and will reply when I do.
This will help me, too, to get a good perspective of users who need their reports but did not get them, which I can make the team aware of.
I’ll also make it a point to update when I get more information on the issue.
2 Likes
If possible, can you file a ticket on push notifications not working here: https://help.sense.com/hc/en-us/requests/new?ticket_form_id=14479075940371
This will help me best investigate it and track it. This tends to be a tricky thing to prove, as there are many settings on phones now to suppress notifications based on many factors, but its something I would be glad to look into and raise
Thanks again.
1 Like
Thanks for confirming the confirmation.
The reports are nice to get, but no need to send me old reports.
Push notifications for new devices, offline, peak all work.
But I can’t recall ever getting a Monthly, Weekly, Daily, change notification. Not even sure what they are…
Are ‘Always on’ change notifications only when Sense initially detects the always on value for a specific device?
Hi all,
This is an update to inform you that the issue you encountered where you were not getting your monthly reports should now be resolved.
Within the last few days, you should have received a monthly report for January 2024. I would confirm if you can find it. If you can’t use the search function of your email program to look for the email hello@sense.com
I would also check your spam/junk folder.
Thanks so much for your patience while we worked on this issue for you. Please let me know if you have any questions. I am always happy to help.
5 Likes
I was just wondering about the replacement for the Monthly Report. The last message I received from Sense regarding this was on September 3 stating, “Improved energy insights coming soon.” So far I have not seen anything further regarding this. Have I missed something?
Hi @Kevin_K
I can confirm that monthly reports are still suspended until further notice. There is a plan to revamp them, though I do not have a time for when this will happen.
For more info, go to the link here:
https://help.sense.com/hc/en-us/articles/35186715267219-Sense-monthly-reports
Generally, you should get a good idea of your data by going to Dashboard> Usage > and skipping back a month to view your data.
You can also download it here: https://help.sense.com/hc/en-us/articles/5125482284051-Can-I-download-my-data
I hope this helps in the meantime.
Thanks again!
2 Likes
A couple of days ago I received “Your Energy Snapshot” for December. It looks pretty good, but for some reason mine was sent based upon limited data. I’d like to request the addition of total kWh for the month (probably placed in the USAGE box. It would also be nice to see the “Always On”. With the inclusion of those, I think it would be better than the old Monthly Report.
I also received my December report a couple days ago. It looks complete. I like the new Peak Time feature, but it makes me curious how much variation I get on usage by the hour. I guess I could export hourly data to a spreadsheet and plot it myself if I really want to know.
Come to think of it, I’ll do that here as an example. It took 15 minutes, so if the Sense server could automate that for me, it would be a valuable result, yet I understand that making the resulting graphics web-compatible would be a heavy lift. My result is shown below.
My work plots the peak hour as 1:00 PM. Unfortunately, the monthly report says that my peak hour is 6:00 AM. What if they are reporting the absolute peak hour, rather than the peak average hour? In my December data, the highest hourly usage occurred at 8:00 PM on the 10th, so that explanation doesn’t fit. Apparently, their system still has some bugs to work out. Still, I like the way that it is headed. Thank you, Sense!
1 Like
Hey other Kevin K, and @jefflayman ,
You guys made me take a look at my new Energy Snapshot for the month of December 2024. No surprises for me. Electric energy use lines up with my numbers, though the cost is off (Sense doesn’t cost based on the net usage - It looks at Total Usage without considering solar). My Dec was up 17% because we had a gas furnace fan go out so we spent much of the month using floor heating downstairs.
If I look at my Dec 2024 in the Dashboard details, I can see that my Solar actually provided about a $53 offset with ToU pricing. You can also see the absence of Furnace Down, plus the role of the floor heaters.
And if I chart my usage by hour for the month using kind of a statistical approach (a box chart), your can see that peak usage for me truly is at 12:00 AM, just like my Energy Snapshot suggests (EV charging). @jefflayman, I think you might be using the sum of all usage for each hour ? For me, I would get the same results from either statistical or sum, but that might not always be the case. Sense doesn’t say how they figure out peak time.
1 Like
@kevin1 , your box chart is beautiful! It crossed my mind to make one since they better represent the data, but I don’t have the skills to make one quickly. I used the average: total for the month divided by number of days in the month. This statistical concept is the first to cross most people’s minds, so I assumed that it is what Sense was also intending to convey.
Hi @jefflayman,
Thanks for your thoughts. I did a histogram for the month for each hour, because I wanted to reverse engineer how Sense might be looking at these numbers. The funny thing for me is that Sense must have used my means to pick the peak, because there are many hours where my median is higher than at 12AM (the blank one). One other interesting note - the hourly distributions are mostly one-sided, with most of the usage crowded near zero but with tails extending to very large values, the means are all higher than the medians, at least in my household.
Hi @kevin1 , your histograms are as beautiful as your box chart! I am not surprised that the distributions are mostly one-sided, with mean values larger than the median. Such distributions are common in some fields, such as housing prices or financial income: some houses cost a fortune but the cheaper houses are more numerous, and a few people earn much higher incomes than the majority.
1 Like
Sense answered our question about how they determine the peak time. It’s based on the count of the number of days for which each hour is the maximum for that day,
The whole description and FAQ is here:
2 Likes
