My house has a 400A electrical service divided into 2x200A panels. I purchased two Sense devices about 2 years ago and installed one into each panel. Both worked fine but I had to live with the inconvenience of having to set up separate accounts for each device. When the Flex cable was recently announced to allow monitoring of two separate 200A panels by one Sense unit, I immediately purchased one and installed it a few weeks ago.
As was warned about in the Flex cable install guide, I lost all the devices that had been detected by the Sense unit that was removed (devices identified by the other Sense unit that remains and now monitors both panels were unaffected). No new devices have been discovered since the Flex install including no re-identification of previously found devices. What’s more, devices that were identified quickly previously have yet to be picked up. The new setup has been in place about 3 weeks.
I realize that the Flex cable install guide warns that Sense won’t guarantee that previously identified devices will be picked up again after they’ve been lost. Has anyone else run into this issue? I wonder if the device needs further updates before detection on the panel monitored by the Flex cable matches that monitored by the original cable.