RESOLVED: Is Sense monitoring Down?


#1


I’ve been seeing this for awhile. 30-60min…


#2


#3

I’ve been down for about an hour


#4

Down for 13 mins, Up for 22 mins, down for 21 mins. That’s what I’ve seen in the past ~hour.


#5

Mine was flaking out (live usage graph choppy and slow to update) for an hour or two. Now it seems to be down hard.


#6

I kinda jumped the gun and rebooted my monitor before checking here… lol
I prolly lost some data.


#7

https://status.sense.com/


#8

My sense stopped working around 7:00 p.m. on website safari inspect element console show the following error: WebSocket network error: OSStatus Error -9806: connection closed via error


#9

I’ve been down for a bit as well…


#10

Back up for the past 15 minutes


#11

Mine just came back…


#12

Back up here and the usage during the downtime period was not lost.

No information on status.sense.com throughout the incident… bad practice.


#13

Sorry about that. We dealt with it quickly and unfortunately missed updating status.sense.com in our haste.

Yes, there was a brief outage yesterday, but it has been resolved.


#14

Are you able to retroactively add an incident to status.sense.com? If so the post incident operating procedure may need updating to go do that.


#15

We’re still doing the post-mortem to figure out exactly what went wrong, but we will post an update at status.sense.com when we have it.