Sense keeps going offline

[dave_bird]

Me Sense keeps going on and offline. The power is good with no issues and the antenna is mounted outside the box and is just on the wall opposite of the wireless router. Within 5 feet. Any assistance would be appreciated.

[jefflayman]

Check out the post below for one idea.

@Dan.C

I just learned (from a Support reply) that the Sense monitor may go off-line if the WiFi signal is too strong!!

The recommended range is -30 to -70 (dbm); the support staff looked at issues I was having and reported that my WiFi signal strength was often -27 … and that the WiFi chip can get over-saturated and take the monitor off-line.

I ran the Sense network test myself (twice) and got -31 and -33 … close to the maximum recommended. I then moved a metal plate to partially cover (~ 1/4 of end of) the antenna, resulting in a -40 reading via the built-in network test.