Too strong WiFi can cause monitor to go offline!

[Dan.C]

I just learned (from a Support reply) that the Sense monitor may go off-line if the WiFi signal is too strong!!

The recommended range is -30 to -70 (dbm); the support staff looked at issues I was having and reported that my WiFi signal strength was often -27 … and that the WiFi chip can get over-saturated and take the monitor off-line.

I ran the Sense network test myself (twice) and got -31 and -33 … close to the maximum recommended. I then moved a metal plate to partially cover (~ 1/4 of end of) the antenna, resulting in a -40 reading via the built-in network test.

Hopefully that will cure the drop-outs I was having from a too-strong signal.

I also note that this issue (too strong WiFi signal) is not noted in the list of possibilities in this topic:

Why is my Sense Monitor offline?

While we aim for 100% uptime, sometimes your Sense monitor can go offline. You’ll know your monitor is offline if you see the sleeping monitor animation in the place of your power meter or device bubbles. If the Sense monitor is offline for more than 30-60 minutes, you may also receive a push notification or email. You can opt-out of these notifications in the Settings screen of the mobile apps for iOS/Android. [image] A number of things can cause your monitor to go offline, including: Loss…

[JustinAtSense]

@Dan.C

I also note that this issue (too strong WiFi signal) is not noted in the list of possibilities in this topic:

Great suggestion @dan.c - I’m going to look to add this note in some of our help.sense.com resources related to wi-fi issues.