Yes you mentioned the status page but again you and Sense aren’t being transparent about what is going on but expecting us the end user to give you exact details about our end to help troubleshoot issues. Is the issue on your end a hardware, software, network or something outside your demark issue? Again your Sense status page doesn’t tell the whole story and was last updated on Friday at which point the Average API Response Time meter was all over the place and then shortly after the update was posted the response times went back down and have been pretty consistent since. Looking at the status page I as the end user have no idea what is going on at or with Sense and the page also says under the Past Incidents that no incidents reported today.
Based on my response from Sense support I was lead to believe that my issue was a network issue so I troubleshot from my end with little feedback from Sense to try and fix the issue on my end which I tried different antennas and antenna extensions with negative results and eventually put the supplied antenna and antenna extension cable back on and I finally went and purchased a network Wi-Fi extender because again I was being told by Sense support that my network was too far from my Sense monitor and was making it hard for my Sense monitor to add my smart plugs even though I explained before that my smart plugs were added over a year ago with zero issues with the same exact setup BUT now all of a sudden it was a network issue on my end. Yes I was waiting for the issue to be resolved and going into the weekend I was using the status page that you pointed me to and looking at the response time meter it appeared that something had changed for the better so I continued my troubleshooting on my end. I was running out of things to check and I wasn’t getting anywhere and I was having a bunch of issues with my Sense so I decided to move forward and decided to do a Reset Data in the app which I have pointed out that once I did the data reset I was able to get my smart plugs added to my device integration and the smart plugs were showing up almost immediately which tells me that it wasn’t a network issue and it was something to do with my Sense monitor. So again I have explained what I have done on my end and you say I shouldn’t have moved forward with a data reset even though I saw immediate positive changes after doing it.
Right now I have continued to work on my Sense monitor. I opened my power panel this morning and figured out that one of my mains CT clamps was on backwards so I removed it and placed it on the main line correctly. I remember that when I first installed my sense meter this issue was discovered during setup and my Sense monitor was able to fix the issue electronically instead of making me physically fix it but this time it seems my Sense monitor was unable to do this. My mains readings are looking good so far and I am waiting for my signal checks to complete before I move forward with turning on my solar and reattaching the solar CT clamps back into the Sense monitor. I was also able to turn on network listening and smart plug integration with positive results again and I have gone through all my smart plugs and disabled control and turned off showing them on the timeline until I figure out which ones I want to see.
