As mentioned in the other thread, there are A LOT of variables that contribute to WiFi issues.
Also as mentioned in the other thread, Sense is experiencing API issues right now which makes anything you do to test your network suspect because we don’t know if the issue is the current API transfer issues, or wifi or something else.
Data reset was disabled. This was posted in the forums by the Sense team
You have yet to answer questions about what your wifi setup is. This most recent post does add more information about your TP-Link and Hue setup. But what is the base of the network. What is your access point. What is the network extender. How did you set the network extender up? Did you make sure that the Sense is connected to your new extender? Extenders are not a magic fix.
It was also advised that the Sense recommends about 20 smart plugs. You are at 33. The fact that it did work and now doesn’t does not necessarily indicate a problem with the Sense.
You may not have added anything in the last 6 months, but that doesn’t mean things haven’t changed.
Access points fail. Radios in an access point slowly degrade and lose performance due to heat. A neighbor could have added a non DECT cordless phone. A capacitor in the back of your TV could have popped causing major RF in the 2.4Ghz spectrum. A heating blanket could be being used when it didn’t used to be. Your router or access point could have received a firmware update
If you a are interested continuing troubleshooting, I would suggest the following:
Network set up:
- If you can tell us about it. What is the network hardware (make/model of router / access points / extenders).
- Do you have only 1 SSID, or do you broadcast multiple? 2.4Ghz or 5? Both?
- How is the extender set up. Is it using the same name as your main network or does it have its own name.
- Aside fro the Hue and TP-Link - anything else to note about devices connected to your network? If you can, log into your router / access point and let us know how many wireless clients it says is connected, and if it tells you, how many on 2.4 vs 5Ghz radios.
Once the API issue is solved, but before performing a data reset, it would be interesting to try taking some of the TP links off of the network and see if you see any difference. Literally just unplug a bunch of them to get you under the 20. Don’t remove them from any of the apps. Just un plug them so they actually disconnect from the WiFi. Give the network a few minutes to settle and then see if the remaining plugs are performing any better. If so, start adding some back in and see how you do. I know the Sense team is also working on the TP link settings, but this is something you should be able to do without touching any configurations.
I am not saying that there isn’t a problem with your Sense, but we also haven’t ruled out your network which feels suspect based on the issues you are having in the app.