I created a ticket a few minutes ago as I’m getting emails saying Sense isn’t contacting the cloud service.
While going though the ticket creation process I stumbled across a couple areas of possible improvement.
First one, which seems new to me since the last time I opened an in-app ticket, what template are we supposed to select? I chose default.
Second, the connectivity sub-categories may benefit from another option similar to “Connecting to service.” Currently Wi-Fi is the only option. In my case my Internet connection is up and I can connect to Sense on local Wi-Fi, but for whatever reason it isn’t able to connect to the cloud service.
Just wanted to pass those along.