I am new to Sense. Just installed on July 25th. I have 3 devices that have appeared. One of the devices is actually two; my ‘Heat 1’ device is a hot water kettle and an iron. Clearly they must have the same signature. Is there a way for me to split them into 2 devices? I have not submitted a ticket to support, thought I’d start here first.
You should pick the real device that most correlates with the ‘Heat 1’ bubble, then use “Device is Not On” when the other device triggers the ‘Heat 1’ bubble. Device conflation, like this, is common. It might take 10 or so times using ‘Device is Not On’ for Sense to separate them, but it usually works.
Thank you Kevin. I’ll give it a try.