Customer Support

Help Center/ Self Service

We’ve made it easy to navigate through our knowledge-base, and how-to guides, and to get help with basic troubleshooting.

Get quick answers to the most frequently asked questions by clicking here.

Think you found a bug?

  1. If you want to report something you think is a bug, or want to make a feature request, the best way to do both is to use this form.
  2. Check the box that asks if you’d like to be contacted about the bug/feature request. Someone may follow up with you to understand the initial report and if more information is needed and if we can provide an answer to your query.
  3. The bug report will be investigated internally and triaged by the appropriate team. The team then determines the next steps to take (or not) depending on the nature of the request and the severity of the issue. You (the customer) may be contacted if the issue is resolved.

Contacting Customer Support?

Hours of Operation (Eastern US time zone)

Chat - Mon - Fri 9 am - 5 pm

Email - Mon-Sat 8 am - 8 pm

If you prefer, there are a few ways to contact us more directly:

Chat support - Chat with an agent to answer basic questions about Sense products: Ask how well Sense will work in your home’s setup, or discuss which Sense product package would be best for you.

Click here to chat

Email Support - If your question requires us to view your home’s data, for example, if your question is about your device detection, you should submit such questions (or any, really) via email. Your inquiry will be handled within one day of its receipt by Sense Support.

Click here to open any new support request.

Learn how to track ticket status here.