Help Center

Integrations Installation & Setup Whether your electrician is installing Sense or Sense Flex, or your solar installer has installed Sense Solar, you can find guidance at Sense’s Help site. Support We’ve made it easy to navigate through our knowledge-base, and how-to guides, and to get help with basic troubleshooting. Using Sense Troubleshooting

Topic	Replies	Views	Activity
About the Help Center category Help Center	1	747	October 20, 2022
Antenna replacement? Support	2	39	July 16, 2025
Missing realtime data Support	17	161	June 12, 2025
Problems With App Update 2025.9? Support	3	84	June 6, 2025
One dedicated circuit not reading wattage, the other is fine Support	4	470	May 30, 2025
New AC do I need to delete the old systems Support	3	199	April 27, 2025
Negative Watts on new house Support	7	225	March 8, 2024
Have two issues with Sense. Maybe unrelated Support	9	375	February 27, 2024
Sense keeps going offline Support	1	305	November 27, 2023
Sense API not available websocket timeout Support technicalsupport	3	353	September 11, 2023
Ios app, Solar data screen broken Support technicalsupport , bug	2	342	August 23, 2023
Non stop detection of mystery device Support bug	11	370	August 17, 2023
Monitor off-line Support	6	817	August 8, 2023
Hide "News" in the app? Support app , android	0	266	July 29, 2023
Dashboard missing history Support	7	445	June 6, 2023
Merge link problem Support bug	3	410	January 17, 2023
Take survey link not working Support	3	371	January 12, 2023
Re: Customer support help center post Support	2	482	December 20, 2022
How to use Sense with Google Assistant Integrations	1	1173	August 13, 2019
How to use Sense with Wemo and Kasa smart plugs Integrations	1	1439	August 13, 2019
What smart plugs are compatible with Sense? Integrations	1	1440	August 13, 2019
Smart Plugs: Frequently Asked Questions Integrations	1	1671	August 13, 2019
How to use Sense with Amazon Alexa Integrations	1	890	August 13, 2019
How to use Sense with Philips Hue Integrations	1	847	August 13, 2019
Why can't my monitor connect to my Wi-Fi network? Troubleshooting	1	929	August 13, 2019
Sense Monitor not communicating with server Troubleshooting	1	908	August 13, 2019
Is Sense experiencing a system outage? Troubleshooting	1	781	August 13, 2019
Beeps or no sound after installation Troubleshooting	1	889	August 13, 2019
When will my devices be detected? Troubleshooting	1	804	August 13, 2019
Why is my Sense Monitor offline? Troubleshooting	1	3275	August 13, 2019