Help Center

Integrations Installation & Setup Whether your electrician is installing Sense or Sense Flex, or your solar installer has installed Sense Solar, you can find guidance at Sense’s Help site. Using Sense Troubleshooting Support We’ve made it easy to navigate through our knowledge-base, and how-to guides, and to get help with basic troubleshooting.

Topic	Replies	Views	Activity
About the Help Center category Help Center	1	757	October 20, 2022
Sense unit dropping out frequently Support	6	38	April 20, 2026
Advanced device detection Support	2	50	March 7, 2026
How do I contact support for an issue Support	2	68	February 9, 2026
Antenna replacement? Support	2	112	July 16, 2025
Missing realtime data Support	17	259	June 12, 2025
Problems With App Update 2025.9? Support	3	135	June 6, 2025
One dedicated circuit not reading wattage, the other is fine Support	4	498	May 30, 2025
New AC do I need to delete the old systems Support	3	212	April 27, 2025
Negative Watts on new house Support	7	256	March 8, 2024
Have two issues with Sense. Maybe unrelated Support	9	410	February 27, 2024
Sense keeps going offline Support	1	329	November 27, 2023
Sense API not available websocket timeout Support technicalsupport	3	378	September 11, 2023
Ios app, Solar data screen broken Support technicalsupport , bug	2	349	August 23, 2023
Non stop detection of mystery device Support bug	11	394	August 17, 2023
Monitor off-line Support	6	835	August 8, 2023
Hide "News" in the app? Support app , android	0	271	July 29, 2023
Dashboard missing history Support	7	484	June 6, 2023
Merge link problem Support bug	3	426	January 17, 2023
Take survey link not working Support	3	379	January 12, 2023
Re: Customer support help center post Support	2	496	December 20, 2022
How to use Sense with Google Assistant Integrations	1	1270	August 13, 2019
How to use Sense with Wemo and Kasa smart plugs Integrations	1	1466	August 13, 2019
What smart plugs are compatible with Sense? Integrations	1	1473	August 13, 2019
Smart Plugs: Frequently Asked Questions Integrations	1	1685	August 13, 2019
How to use Sense with Amazon Alexa Integrations	1	901	August 13, 2019
How to use Sense with Philips Hue Integrations	1	874	August 13, 2019
Why can't my monitor connect to my Wi-Fi network? Troubleshooting	1	947	August 13, 2019
Sense Monitor not communicating with server Troubleshooting	1	928	August 13, 2019
Is Sense experiencing a system outage? Troubleshooting	1	791	August 13, 2019