Help Center

Integrations Installation & Setup Whether your electrician is installing Sense or Sense Flex, or your solar installer has installed Sense Solar, you can find guidance at Sense’s Help site. Support We’ve made it easy to navigate through our knowledge-base, and how-to guides, and to get help with basic troubleshooting. Using Sense Troubleshooting

Topic	Replies	Views	Activity
About the Help Center category Help Center	1	740	October 20, 2022
New AC do I need to delete the old systems Support	2	152	March 31, 2024
Negative Watts on new house Support	7	173	March 8, 2024
Have two issues with Sense. Maybe unrelated Support	9	334	February 27, 2024
Sense keeps going offline Support	1	284	November 27, 2023
Sense API not available websocket timeout Support technicalsupport	3	330	September 11, 2023
Ios app, Solar data screen broken Support technicalsupport , bug	2	338	August 23, 2023
Non stop detection of mystery device Support bug	11	361	August 17, 2023
Monitor off-line Support	6	803	August 8, 2023
Hide "News" in the app? Support app , android	0	265	July 29, 2023
Dashboard missing history Support	7	422	June 6, 2023
One dedicated circuit not reading wattage, the other is fine Support	1	430	April 17, 2023
Merge link problem Support bug	3	405	January 17, 2023
Take survey link not working Support	3	365	January 12, 2023
Re: Customer support help center post Support	2	470	December 20, 2022
How to use Sense with Google Assistant Integrations	1	1073	August 13, 2019
How to use Sense with Wemo and Kasa smart plugs Integrations	1	1408	August 13, 2019
What smart plugs are compatible with Sense? Integrations	1	1378	August 13, 2019
Smart Plugs: Frequently Asked Questions Integrations	1	1648	August 13, 2019
How to use Sense with Amazon Alexa Integrations	1	887	August 13, 2019
How to use Sense with Philips Hue Integrations	1	831	August 13, 2019
Why can't my monitor connect to my Wi-Fi network? Troubleshooting	1	910	August 13, 2019
Sense Monitor not communicating with server Troubleshooting	1	884	August 13, 2019
Is Sense experiencing a system outage? Troubleshooting	1	776	August 13, 2019
Beeps or no sound after installation Troubleshooting	1	850	August 13, 2019
When will my devices be detected? Troubleshooting	1	794	August 13, 2019
Why is my Sense Monitor offline? Troubleshooting	1	3189	August 13, 2019
What happens if Sense loses Wi-Fi connection? Troubleshooting	1	785	August 13, 2019
Troubleshooting Sense Solar Troubleshooting	1	1010	August 13, 2019
Can't create Sense account Troubleshooting	1	760	August 13, 2019