Help Center

Integrations Installation & Setup Whether your electrician is installing Sense or Sense Flex, or your solar installer has installed Sense Solar, you can find guidance at Sense’s Help site. Support We’ve made it easy to navigate through our knowledge-base, and how-to guides, and to get help with basic troubleshooting. Using Sense Troubleshooting

Topic	Replies	Views	Activity
About the Help Center category Help Center	1	741	October 20, 2022
New AC do I need to delete the old systems Support	3	187	April 27, 2025
Negative Watts on new house Support	7	206	March 8, 2024
Have two issues with Sense. Maybe unrelated Support	9	366	February 27, 2024
Sense keeps going offline Support	1	301	November 27, 2023
Sense API not available websocket timeout Support technicalsupport	3	338	September 11, 2023
Ios app, Solar data screen broken Support technicalsupport , bug	2	340	August 23, 2023
Non stop detection of mystery device Support bug	11	368	August 17, 2023
Monitor off-line Support	6	805	August 8, 2023
Hide "News" in the app? Support app , android	0	266	July 29, 2023
Dashboard missing history Support	7	428	June 6, 2023
One dedicated circuit not reading wattage, the other is fine Support	1	430	April 17, 2023
Merge link problem Support bug	3	406	January 17, 2023
Take survey link not working Support	3	368	January 12, 2023
Re: Customer support help center post Support	2	472	December 20, 2022
How to use Sense with Google Assistant Integrations	1	1141	August 13, 2019
How to use Sense with Wemo and Kasa smart plugs Integrations	1	1429	August 13, 2019
What smart plugs are compatible with Sense? Integrations	1	1418	August 13, 2019
Smart Plugs: Frequently Asked Questions Integrations	1	1658	August 13, 2019
How to use Sense with Amazon Alexa Integrations	1	888	August 13, 2019
How to use Sense with Philips Hue Integrations	1	836	August 13, 2019
Why can't my monitor connect to my Wi-Fi network? Troubleshooting	1	918	August 13, 2019
Sense Monitor not communicating with server Troubleshooting	1	897	August 13, 2019
Is Sense experiencing a system outage? Troubleshooting	1	779	August 13, 2019
Beeps or no sound after installation Troubleshooting	1	874	August 13, 2019
When will my devices be detected? Troubleshooting	1	800	August 13, 2019
Why is my Sense Monitor offline? Troubleshooting	1	3232	August 13, 2019
What happens if Sense loses Wi-Fi connection? Troubleshooting	1	791	August 13, 2019
Troubleshooting Sense Solar Troubleshooting	1	1017	August 13, 2019
Can't create Sense account Troubleshooting	1	762	August 13, 2019