Help Center

Integrations Installation & Setup Whether your electrician is installing Sense or Sense Flex, or your solar installer has installed Sense Solar, you can find guidance at Sense’s Help site. Using Sense Troubleshooting Support We’ve made it easy to navigate through our knowledge-base, and how-to guides, and to get help with basic troubleshooting.

Topic	Replies	Views	Activity
About the Help Center category Help Center	1	755	October 20, 2022
Sense unit dropping out frequently Support	5	20	April 15, 2026
Advanced device detection Support	2	44	March 7, 2026
How do I contact support for an issue Support	2	65	February 9, 2026
Antenna replacement? Support	2	105	July 16, 2025
Missing realtime data Support	17	239	June 12, 2025
Problems With App Update 2025.9? Support	3	132	June 6, 2025
One dedicated circuit not reading wattage, the other is fine Support	4	483	May 30, 2025
New AC do I need to delete the old systems Support	3	207	April 27, 2025
Negative Watts on new house Support	7	241	March 8, 2024
Have two issues with Sense. Maybe unrelated Support	9	399	February 27, 2024
Sense keeps going offline Support	1	327	November 27, 2023
Sense API not available websocket timeout Support technicalsupport	3	373	September 11, 2023
Ios app, Solar data screen broken Support technicalsupport , bug	2	346	August 23, 2023
Non stop detection of mystery device Support bug	11	380	August 17, 2023
Monitor off-line Support	6	830	August 8, 2023
Hide "News" in the app? Support app , android	0	270	July 29, 2023
Dashboard missing history Support	7	476	June 6, 2023
Merge link problem Support bug	3	422	January 17, 2023
Take survey link not working Support	3	375	January 12, 2023
Re: Customer support help center post Support	2	493	December 20, 2022
How to use Sense with Google Assistant Integrations	1	1265	August 13, 2019
How to use Sense with Wemo and Kasa smart plugs Integrations	1	1459	August 13, 2019
What smart plugs are compatible with Sense? Integrations	1	1472	August 13, 2019
Smart Plugs: Frequently Asked Questions Integrations	1	1681	August 13, 2019
How to use Sense with Amazon Alexa Integrations	1	899	August 13, 2019
How to use Sense with Philips Hue Integrations	1	872	August 13, 2019
Why can't my monitor connect to my Wi-Fi network? Troubleshooting	1	945	August 13, 2019
Sense Monitor not communicating with server Troubleshooting	1	924	August 13, 2019
Is Sense experiencing a system outage? Troubleshooting	1	788	August 13, 2019