Help Center

Integrations Installation & Setup Whether your electrician is installing Sense or Sense Flex, or your solar installer has installed Sense Solar, you can find guidance at Sense’s Help site. Using Sense Troubleshooting Support We’ve made it easy to navigate through our knowledge-base, and how-to guides, and to get help with basic troubleshooting.

Topic	Replies	Views	Activity
About the Help Center category Help Center	1	747	October 20, 2022
Missing realtime data Support	17	149	June 12, 2025
Problems With App Update 2025.9? Support	3	71	June 6, 2025
One dedicated circuit not reading wattage, the other is fine Support	4	469	May 30, 2025
New AC do I need to delete the old systems Support	3	196	April 27, 2025
Negative Watts on new house Support	7	224	March 8, 2024
Have two issues with Sense. Maybe unrelated Support	9	375	February 27, 2024
Sense keeps going offline Support	1	305	November 27, 2023
Sense API not available websocket timeout Support technicalsupport	3	353	September 11, 2023
Ios app, Solar data screen broken Support technicalsupport , bug	2	342	August 23, 2023
Non stop detection of mystery device Support bug	11	370	August 17, 2023
Monitor off-line Support	6	815	August 8, 2023
Hide "News" in the app? Support app , android	0	266	July 29, 2023
Dashboard missing history Support	7	444	June 6, 2023
Merge link problem Support bug	3	410	January 17, 2023
Take survey link not working Support	3	371	January 12, 2023
Re: Customer support help center post Support	2	482	December 20, 2022
How to use Sense with Google Assistant Integrations	1	1163	August 13, 2019
How to use Sense with Wemo and Kasa smart plugs Integrations	1	1433	August 13, 2019
What smart plugs are compatible with Sense? Integrations	1	1432	August 13, 2019
Smart Plugs: Frequently Asked Questions Integrations	1	1667	August 13, 2019
How to use Sense with Amazon Alexa Integrations	1	889	August 13, 2019
How to use Sense with Philips Hue Integrations	1	841	August 13, 2019
Why can't my monitor connect to my Wi-Fi network? Troubleshooting	1	924	August 13, 2019
Sense Monitor not communicating with server Troubleshooting	1	907	August 13, 2019
Is Sense experiencing a system outage? Troubleshooting	1	780	August 13, 2019
Beeps or no sound after installation Troubleshooting	1	883	August 13, 2019
When will my devices be detected? Troubleshooting	1	804	August 13, 2019
Why is my Sense Monitor offline? Troubleshooting	1	3256	August 13, 2019
What happens if Sense loses Wi-Fi connection? Troubleshooting	1	796	August 13, 2019