Schneider major screws up. my account has just been migrated from sense to schneider and i got an email to register with schneider. BUT schnedier does not allow hotmail i called and opened a ticket. will see

@fabricgator1 , a useful update here. [image] 2026 FAQ| Questions and official answers related to Monitor Support. News & Announcements Hi Sense Community, Change can bring questions. We get that. And if you’re a Sense monitor customer, the most important thin…

Hi @JamesDrew , I saw the below posted on Reddit. I doubt this is true, but can you confirm? Reddit - The heart of the internet - if you really intended to buy do it sooner since Sense doesn’t manufacture new boxes anymore and when these sold out they NLA.

Hi, This is a topic I can’t discuss either way. I’m here to troubleshoot and customer support. I’m sure you can understand. Sorry about that.

To confirm: Yes, data is non-transferable, even from one Sense Monitor to another. The best approach is to log into your old account and download your data to a CSV file first: https://help.sense.com/hc/en-us/articles/5125482284051-Can-I-Download-My-Sense-Data If you set up your new monitor, you …

The schneider app is an epic fail. I have the sense monitor on at one house and the schneider and another. The sense app enabled me to dedicate so many issues. And when you are remote thats really helpful. The schneider is barely useful anymore. The live view is now replaced with activity and its fa…

[image] timcrofts: So many features are missing. Yup, for me it’s just being able to login to my account. I’d think this one would be a no brainer.

Status report: 1 month since I was told the app team is looking into my login problems I finally get a follow up email. Thank you for reaching out to us regarding the issue you're experiencing with the SE Home App. We sincerely apologize for the inconvenience and any delay this may have caused. I…

Yeah, I gave up on waiting for them to fix things and bought a Sense unit which has already found most of my devices. Shame I lost my historical data, but I didn’t want to wait on Schneider to get their act together. I do see they released an update to the app that made some improvements, so hopefu…

Ended up jumping ship from the Wiser app and bought an orange box Sense. Really disappointed that they split the app a while ago, and this is just what sealed the deal.

Schneider Wiser (Green) Monitors Transition

Technical Questions

kevin1 January 3, 2026, 4:07am 219

@fabricgator1 , a useful update here.

Topic		Replies	Views
Background On Sense (orange) / Wiser (green) Monitor History and Transition? Technical Questions	19	472	January 3, 2026
For Support of Schneider / Wiser Green Monitors Contact: Technical Questions	7	212	August 4, 2025
Update for Schneider Electric Customers in the Sense Community News & Announcements	6	302	October 14, 2025
Monitors to Meters, Your Sense Experience Will Continue as We Transition News & Announcements update	38	993	January 3, 2026
How Do I Go Back to Sense App With a New Sense Monitor (Orange) After Using Schneider/Wiser Apps? Technical Questions	5	237	August 12, 2025

Schneider Wiser (Green) Monitors Transition

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