Sense remote API down?

[MarkDodrill]

I’ve been having trouble getting at the Sense API via Python on 4/26, from about 12:30pm PT onwards. I see this error being returned in my Python code:

try:
    # Get just the realtime data from the Sense servers, not including the trend data (which is much larger)
    sense.update_realtime()
except WebSocketTimeoutException as err:
    print("Websocket Timeout on the API, waiting and will try again. {0}".format(err))
    sleep(10)
    continue
except Exception as err2:
    print("Generic Exception: {0}".format(err2))

Generic Exception: EOF occurred in violation of protocol (_ssl.c:997)

Going to home.sense.com, I can get to some views, but the live view of solar vs. consumption never comes up, it just shows the spinner. Sense

Anyone else having problems with the API?

Mark

[ccook]

It appears the sense the in entire cloud service is down. I can ping mine locally… shows offline and no data in the app/ web.

[dolfs]

They just reported that the installed a fix. We’ll see.

[ben]

Sense Status

[ccook]

Only thing that works now on mine is the the log in.

[james.au]

Lost all monitoring connection around 1:30PM Pacific and still currently down across all devices and web UI too. I was just out at the Sense monitor redoing its WiFi connection. Signal Strength: -63dBm, Upload Speed: Good, Download Speed: Good.

But monitoring shows “offline” and no data anywhere.

[kevin1]

Looks like the Sense cloud is back in in action after a big hit in performance.

[MarkDodrill]

Yeah, it was back up for me at 3;17pm PDT.

[ccook]

I’m kinda of surprised that It didn’t backfill any data in mine. But mine is back up.

[leftyfb]

I Iove how it was down for several hours and I’ve lost 30 minutes of data and they still consider it 100% uptime.

[kevin1]

Hmmm,
I only lost a few minutes of data at most from my Power Meter. Five discernible gaps during the time in question.

[cody.dell]

Mine has been up and down again over the past 2 hours. I can see it on my network and its alive and happy… so the issue does not seem to be on my side.