I see the “now” output on my desktop
but when I try to view today’s solar numbers:
just some moving dots…
Same on my android app.
Status.sense.com shows this
Anyone else seeing this ?
I see the “now” output on my desktop
Same on my android app.
Status.sense.com shows this
Anyone else seeing this ?
Came here to report issues also, no info showing on historical data, looks like we may be down again.
Thanks for confirming it is not just me!
Opened ticket with support
@JamesDrewAtSense will probably get the ticket and have it fixed!
Statistics page will keep showing 100% available as it always does.
Because marketing …
8 months and waiting for simple website issues here because marketing…heh
I opened support ticket with this content
=============================
Subject: Solar page data not showing
See
link to this thread Solar page not showing ?!
=============================
I just got this answer:
Akshay R (Sense)
Jul 17, 2024, 11:50 AM EDT
Hello Danny,
Thanks for contacting Sense Support!
I understand that you are experiencing difficulty viewing today’s solar numbers on both your desktop and Android app. For us to dive into this matter, we would like to have a few information So that we can resolve this issue together, please provide the following:
A screenshot/screen recording of the Sense app UI error/issue you are experiencing.
The Sense mobile app version and build number which can be found in Settings > About Sense in the Sense mobile app.
The OS and device you are using (i.e. iOS Iphone 12, Android S6, etc.)
Once I receive this essential information, I will escalate to the appropriate team.
Regards
Akshay.R
Sense Support
==================
My reply:
I gave you a link to the SENSE FORUM
It has all the information you are looking for:
screenshots and confirmation other customers have the same issue
Would it really be too much to ask if you would click on the link I provided before giving me a reply ?
I don’t feel taken seriously as a customer with your answer.
Not that I expected anything else but an answer like this.
My years of experience dealing with Sense support has made me bitter.
Looking forward to hearing from you
===================
It is true what is known as universal wisdom:
You get what you pay for
========================
UPDATE
Akshay R (Sense)
Jul 17, 2024, 12:13 PM EDT
Hi Danny
I apologize for the inconvenience I have escalated this issue to one of our senior support agents for further assistance. We will respond to you with an update within the next business day.
If you have additional questions or information to add in the meantime, feel free to respond back.
Thanks,
Akshay R
Sense Customer Support
===========
I assume they forwarded this to @JamesDrewAtSense now!
I just got a reply from @JamesDrewAtSense
I am not particularly impressed with his reply
"This was… a very brief outage, except it seemed more like a hiccup as it didn’t seem to affect everyone, and we were on it pretty quickly. "
15 hours ago I posted this on the forum.
In my perception 15 hours is NOT a “very brief outage”
It is resolved for me …
Oh well…
Hi all,
It appears there may have been a slight hiccup this morning, causing the dashboard to not display as expected. Can you check the app again and confirm if you are still having this issue? If you are, please log out of the Sense app and log back in again. Please then confirm if the issue persists.
I have checked on my end, and it appears everything works as expected for you. The site stability engineers also confirmed this and are monitoring the situation further.
If you continue to have this issue, let me know so I can investigate further. It could be something else.
Thanks again for your patience for us while we work on this! confirmed
Since yesterday evening, took 15 hours to get fixed.
Hi Danny
I got you. I am sorry I didn’t clarify anything further.
I admit I’ve been trying to get a lot of things done, but I am a little pressed on the details.
Sorry if I was short on details a lot to do. I did say I was going to update here, though, which you beat me to it, which is fine.
I’m happy to be as open as I can, I guess I didn’t realize the issue seemed to affect more folks than I guaged. Sorry about that.